Please carefully review these policies, which set out your rights and obligations with respect to your purchases through this website, including important limitations and exclusions, such as those in Leviton Manufacturing Co., Inc.'s product warranties. This website, including any sub-website accessible through the Leviton homepage, is published and maintained by Leviton Manufacturing Co., Inc. and its affiliates ("LEVITON"). When you access, browse, or use this site, you accept, without limitation or qualification, the terms and conditions for Leviton’s sale of its products as set forth below. By placing an order on this site (“Leviton Store”), you agree that these policies apply to the order. You should, accordingly, be certain you understand these terms before placing an order.
HOURS OF OPERATION
Leviton’s Customer Service is available to assist you with order status, product, and pricing information, or other matters needing assistance for orders already placed with the Leviton Store between the hours of 8 a.m. to 7 p.m. EST, Monday through Friday. Please call 1-800-323-8920 to contact Leviton Customer Service.
SALES TO END USERS ONLY
The Leviton Store only sells and ships products to end users. You may not purchase products at the Leviton Store for resale to other persons or entities. By purchasing products at the Leviton Store, you certify that you intend to use the purchased products and do not intend to resell the purchased products. LEVITON reserves the right to refuse or cancel your order if it suspects you are purchasing for resale.
PROOF OF PURCHASE
LEVITON will send you a confirmation of your order via email. You must have a valid email address to purchase product via the Leviton Store.
PAYMENT METHODS
Please read our policies regarding payment methods carefully before placing an order. You may pay for products purchased at the Leviton Store by credit card only. When you purchase products from the Leviton website, your complete purchase order is processed by Leviton, but your payment information is submitted directly by you to a third party website for processing of your payment only. Leviton does not collect, store, or see your credit card information, only the third party website obtains the information regarding to your payment by credit card. Leviton is not responsible to you for the handling of that third party website. Leviton has, however, ensured itself that the third party is handling your payment information in a secure and safe manner, and that the third party is a company with a reputation for handling credit card payments in a safe, secure manner. Purchases may be made with Visa, MasterCard, American Express, and Discover cards. When you provide the third party website with your credit card information, that third party will obtain a pre-approval from the card company for the amount of the order, which may result in a corresponding block on your available credit while the pre-approval remains in place. Your credit card will be billed when your order is placed.
You must have the credit card security code for any online purchase to protect against the unauthorized use of your card. The security code is an individual three- or four-digit number specific to your card that may be printed on the face of your card above the embossed account number (if American Express), or on the back of your card, on the signature panel (if Visa, MasterCard or Discover). Read Leviton’s Privacy Policy.
PRICES/SALES TAX
Your total order price will include the price of the products on the day the order is placed, plus any applicable sales tax and shipping charges, which will be reflected on the proof of purchase that LEVITON sends to you. In addition to the price of your purchases, you will be charged for sales tax based on your shipping address and the sales tax rate in effect at the time your order is placed. If the sales tax rate for the state to which your order is shipped changes before the product is shipped, the rate in effect at the time your order is shipped will apply.
LEVITON reserves the right to change prices for products sold at the Leviton Store at any time, including correcting pricing errors that appear on the Store.
SHIPPING / RISK OF LOSS
To avoid fulfillment delays, Leviton Store reserves the right to make alternate shipping arrangements. Title and risk of loss to all products will pass to you on delivery.
Undeliverable Packages and Failed Delivery Attempts: The carrier will notify you when an undeliverable package is returned to LEVITON. Please contact Leviton Customer Service at 1-800-323-8920 to make arrangements for reshipment. Additional costs to reship the product may apply.
PO BOXES
Leviton does not ship to PO Boxes, and any orders placed with a PO Box delivery address will be cancelled.
ORDER PROCESSING
The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time and does not include transit time. Payment processing does not begin until all information necessary to process full payment is received. Payment processing for orders placed on weekends or holidays on the next business day. Business days are Monday through Friday, excluding federal holidays.
PRODUCT AVAILABILITY
LEVITON will try to ship your product according to the estimated lead times provided by the Leviton Store at checkout. The estimated lead times are in business days (Monday through Friday, excluding federal holidays).
Refer to your order confirmation sent to you via email or contact Leviton Customer Service at 1-800-323-8920 for order status information.
LEVITON may restrict the number of items that you can purchase. LEVITON will post limitations on quantity on the Leviton Store website or will inform you of product purchase limits at the time your order is processed. LEVITON reserves the right to change quantities available for purchase at any time.
LEVITON makes every effort to supply you with the products you order. LEVITON may occasionally confirm an order, but subsequently learn that it cannot supply the ordered products, either at all or in the quantities ordered. This situation may occur when LEVITON decides to stop manufacturing a product or cannot source components for the configuration you ordered, or when there was a pricing error at the Leviton Store when you ordered, or some other factor causes the product to be unavailable. In those circumstances, LEVITON may suggest alternative products that might meet your needs. If you do not wish to order alternative products, LEVITON will cancel your order for products that it cannot supply, and for any other products that you no longer wish to order as a result, and will refund your purchase price for those products.
PRODUCT WARRANTY
All Leviton products carry a limited warranty against defects in materials and workmanship. Leviton’s product warranties differ in length, scope of coverage, limitations, exclusions and other terms from product to product. The written limited warranty accompanies the product.
By purchasing at the Leviton Store, you acknowledge that you have had an opportunity to review Leviton’s product warranty terms, have done so to the degree you need to be familiar with them, and accept their terms and conditions, including the limitations, exclusions, and disclaimers in them.
ALLOWING RETURNS
If you are not satisfied with your purchased Leviton product, please call Leviton Customer Service at 1-800-323-8920 or email estore@leviton.com for a Return Material Authorization (RMA) within 30 calendar days of the product shipment date. If the item is returnable and you send it back to Leviton unopened in the original box, LEVITON will exchange it or offer you a refund based on your original method of payment. You must include a copy of the original invoice and return the product to the Leviton Warehouse (details included in the RMA) within 15 calendar days of the issuance of the RMA, packed in the original, unmarked packaging, including any accessories, manuals, documentation and registration that shipped with the product. THERE IS A 25% RESTOCKING FEE FOR ALL RETURNED ITEMS. Note: Leviton suggests that you use a carrier that offers shipment tracking for all returns and either insure your package for safe return to Leviton or declare the full value of the shipment so you are completely protected if the shipment is lost or damaged in transit. You will be responsible for any loss or damage to the product during shipping, as well as all shipping costs.
NON-OPERATING ITEMS
If you discover what you believe is a product defect for any Leviton product, please contact Leviton Technical Support at 1-800-323-8920. If your product does have a confirmed defect, your product may be covered under the terms of its warranty. Please refer to the warranty information and other supporting documentation that came with your product. (See the Product Warranty section for specific information about Leviton's product warranties.)
INDEMNIFICATION
You agree to indemnify, defend, and hold harmless LEVITON and all of its agents, directors, employees, information providers, licensors and licensees, officers, and affiliates from and against any and all liability and costs (including attorneys' fees and costs), incurred by such parties in connection with any claim arising out of any breach by you of these Terms and Conditions. You will cooperate as fully as reasonably required in LEVITON's defense of any claim. LEVITON reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you shall not in any event settle any matter without the written consent of LEVITON.
DISCLAIMER OF WARRANTIES AND DAMAGES; LIMITATION OF LIABILITY
YOU USE THIS SITE AT YOUR OWN RISK.THIS SITE (INCLUDING ALL CONTENT AND FUNCTIONS AVAILABLE ON OR ACCESSED THROUGH THIS SITE) IS PROVIDED"AS IS." TO THE FULLEST EXTENT ALLOWED BY LAW, LEVITON MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER (1) AS TO THE ACCURACY, MERCHANTABILITY,FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF ANY CONTENT PUBLISHED ON OR AVAILABLE THROUGH THE SITE; OR (2) THAT THE SERVER THAT MAKES THIS SITE AVAILABLE IS FREE OF VIRUSES OR OTHER COMPONENTS THAT MAY INFECT, HARM, OR DAMAGE YOUR COMPUTER EQUIPMENT OR ANY OTHER PROPERTY WHEN YOU ACCESS, BROWSE,DOWNLOAD FROM, OR OTHERWISE USE THE SITE.
UNDER NO CIRCUMSTANCES, INCLUDING LEVITON’S NEGLIGENCE, WILL LEVITON BE LIABLE FOR ANY CONSEQUENTIAL, DIRECT, INCIDENTAL,INDIRECT, PUNITIVE,OR SPECIAL DAMAGES RELATED TO (A) THE USE OF, (B) THE INABILITY TO USE, OR (C)ERRORS OR OMISSIONS IN THE CONTENTS AND FUNCTIONS OF,THIS SITE, EVEN IF LEVITON OR ONE OF ITS AUTHORIZED REPRESENTATIVES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO CASE WILL LEVITON’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING NEGLIGENCE OR OTHERWISE) EXCEED $100.00.
OTHER TERMS AND CONDITIONS
LEVITON reserves the right to change the terms and conditions of sale at the Leviton Store at any time.
LEVITON may make changes to any products or services offered at the Leviton Store, or to the applicable prices for any such products or services, at any time, without notice. The information provided at the Leviton Store with respect to products and services may be out of date, and LEVITON makes no commitment to update the information provided at the Leviton Store with respect to such products and services.
LEVITON reserves the right, at any time, without notice, to:(1) modify, suspend, or terminate operation of or access to the Leviton Store, or to any portion of the Leviton Store, for any reason; (2) modify or change the Leviton Store, or any portion of the Leviton Store, and any applicable policies or terms; and (3) interrupt the operation of the Leviton Store, or any portion of the Leviton Store, as necessary to perform routine or non- routine maintenance, error correction, or other changes.
To the extent permitted by law, all sales at the Leviton Store are governed by New York law, without giving effect to its conflict of law provisions.
If any of these policies are held by a court of competent jurisdiction to be void or unenforceable, such policy will be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of the policy, so that the policies will remain in full force and effect.
LEVITON’S failure to insist on or enforce strict performance of these policies will not be construed as a waiver by LEVITON of any provision or any right it has to enforce these policies, nor will any course of conduct between LEVITON and you or any other party be deemed to modify any provision of these policies.
These policies will not be interpreted or construed to confer any rights or remedies on any third parties.
These Terms and Conditions, together with all additional terms and policies posted on this site, constitute the entire agreement between LEVITON and you as to your use of this site.
Any cause of action you may have relating to your use of this site must be commenced within one (1) year after the claim or cause of action arises.
To report any technical problems with this website, you can e-mail us at estore@leviton.com
